Exchange and Returns
It is important to note that no two pieces of leather are dyed the same, and colour variances can occur between dye batches. As such we do not offer refunds for change of mind, though online credit notes may be issued at the discretion of the Lokoa team. Every Lokoa piece is handcrafted and does not come with a warranty.
Please note that purchase of any sale items are final sale and cannot be returned for a refund or exchange. This is inclusive of items purchased from the sale category, as well as any items purchased with a discount or promotional codes.
Returns or exchanges will only be accepted in the case that a request has been lodged and accepted by our team. As such we ask that you contact firstname.lastname@example.org with your return query as soon as possible so that we can assist you without delay.
Requests for return will only be accepted in the case of manufacturing faults or if an item has been sent in error. Any goods being returned must be in original condition with tags in place, and must not have been worn, altered or washed. If a request is approved, the refund will be applied via PayPal. Please allow 7 days from date of return for your request to be processed.
All Australian returns must be returned to Lokoa within 14 days to be eligible for a refund for items purchased at full RRP. International return requests must be lodged with the Lokoa team within 21 days of shipping. Returns after this period will not be accepted.
Any items purchased on sale during a flash sale with code is not eligible for refund unless deemed faulty by manufacturing. Please note that no refunds are accepted from any sale items purchased during flash sale. Sale items are final. In some cases if the size is incorrect we can issue you a credit note only.
Lokoa does not cover the return postage costs, this cost is at your own expense. We recommend using Registered Australia Post Express or Registered International Post to return goods to us, and we advise you to take note of your tracking number. Lokoa is not responsible or accountable for the loss of garments being returned.
When returning goods, please enclose:
- Your goods for return, including packaging
- Return address information pre-filled on a postal bag with contact details.
Please address all returns/exchanges to:
PO Box 725
Burleigh Heads, QLD, 4220